Privacy Policy
Last updated: July 19, 2026
RV Journey Genie LLC (“we,” “us,” or “our”) operates the RV Journey Genie application and website at rvjourneygenie.com (the “Service”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service you agree to this policy.
Information We Collect
- Account information: your name, email address, and (if you opt in) mobile phone number.
- Content you provide: repair questions, photos you upload, and voice recordings you submit for transcription.
- Usage data: messages sent, features used, and basic device/log information.
- Billing data: processed by our payment provider; we do not store full card numbers.
How We Use Your Information
- To provide RV repair guidance and operate the Service.
- To improve answer quality, including human review by our certified RV technician.
- To send you service-related messages, including SMS support if you opt in.
- To process payments and manage your subscription.
SMS / Text Messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you opt in to SMS, you consent to receive customer-support text messages from us. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Consent to receive texts is not a condition of any purchase.
Service Providers We Share Data With
We use trusted vendors strictly to operate the Service: Supabase (database & auth), Anthropic and OpenAI (AI processing of your questions, photos, and voice), and our messaging/CRM provider for email and SMS delivery. These providers process data only to perform services for us and are bound by confidentiality obligations.
AI Processing & Third-Party AI Providers
RV Journey Genie generates repair guidance using third-party artificial-intelligence service providers. Before your first conversation in our mobile app, we ask for your permission to share your content with these providers, and you can review this section at any time. Here is exactly what that sharing involves:
- What is sent: the text of your repair questions, photos you attach, transcripts of voice recordings you submit, and the surrounding conversation context needed for a useful answer. We do not send your payment details. Your email address is not included in the content sent for AI processing.
- Who it is sent to: Anthropic, PBC (Claude models — generates the repair guidance) and OpenAI, L.L.C. (voice transcription and image understanding).
- Why: solely to diagnose your RV problem and produce step-by-step repair guidance inside the Service. We do not sell your content or share it with AI providers for advertising.
- Protection: content is encrypted in transit. Both providers process API data under their commercial API terms, which provide confidentiality protections consistent with this policy and do not use our API data to train their models by default. Our certified RV technician may also review answers (with the associated question content) to improve quality.
- Your choice: AI processing is essential to how the Service answers your questions, so if you prefer not to share content with these providers, you can simply not submit questions, and you may request deletion of your account and conversation history at any time (see Contact).
Data Retention
We retain your account data and conversation history for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time (see Contact).
Your Choices
- Opt out of SMS anytime by replying STOP.
- Request access to, correction of, or deletion of your data by emailing us.
- Close your account at any time.
Children’s Privacy
The Service is not directed to anyone under 18, and we do not knowingly collect data from minors.
Changes to This Policy
We may update this policy from time to time. Material changes will be posted here with a new “Last updated” date.
Contact
Questions about this policy? Email support@rvjourneygenie.com.